If your contact center manager set up your automated outbound dialer so that you can schedule callbacks, the Dispositions window opens when a call ends. If you select a disposition that indicates that the contact would like you to call back, certain fields appear that let you schedule the call based on your or the contact's time zone.
- Choose Disposition
-
Specifies the disposition you want to attach to this interaction. You must select a disposition that schedules a callback with you or your skill for the scheduling fields to appear.
The only dispositions that appear here are those set up by an administrator.
- Choose Additional Disposition (optional)
- Disabled for all Personal Connection interactions. It specifies a second disposition to apply to the interaction.
- Date
- The date on which you want to call the contact back.
- Phone Number
- The phone number to dial for the callback. By default this field contains the number at which you reached the contact in this interaction.
- Time
- The time at which you want to call the contact back.
- Time Zone Radio Buttons
- The two radio buttons indicate two time zones: yours and the contacts. You can use these buttons to select the time zone to which you want to apply the selected date and time.
- Description Box
- You can add comments about the callback to remind yourself of details about the contact or offer details to another agent who might handle the callback.
