NICE inContact Help Center

Updates for Fall 2018 Help

Designated a release communication plan for customers
Added two versions of online help that correspond with the respective available user interfaces, CXone Central (blue) and CXone Central (orange)
Expanded Studio help to include an ASR section
Translated online help into French, German, and Spanish for the Spring 2018 release

Central User Interface Options

CXone Central offers two interfaces, a legacy UI with orange accents or a new look with blue accents. You are currently viewing the CXone Central (orange) online help version. Click the button below if you need help for the CXone Central (blue) version.

MAX (My Agent EXperience)

Agent

Agent for Salesforce

Supervisor

Release Notes

Central

Personal Connection

Data Dictionary (Reporting)

Studio

Platform Requirements