These are the minimum workstation requirements to run NICE inContact applications. If your contact center is running additional applications, you may need to update these requirements accordingly.
Computer Hardware
NICE inContact Platform
- Intel i3 processor or higher at 3 GHz or better
- If using Personal Connection at a dialing ratio higher than 3:1, a faster CPU and additional RAM are recommended.
- 2 GB of available memory
- Note that this is available memory, not total system memory.
NICE QM
- Intel processor with at least 2 logic units and a speed of at least 1.8 GHz
- At least 1 GB of RAM
Internet Broadband Access Required
NICE inContact Platform
- 35 kbps bandwidth per workstation for data transport
- Less than 200 ms average round-tripping reply between workstation and NICE inContact servers
NICE QM
- Required bandwidth for audio recording: 0.06 MB/minute per agent
- Required bandwidth for screen recording: 1 MB/minute per agent
- Network interface card required
- Speed of at least 10 Mbps
- Full duplex
VoIP Bandwidth Requirements
- Based on the codec implementation
- G.711 codec requires 88 kbps per simultaneous call
- G.729 codec requires 40 kbps per simultaneous call
(For example, the number of simultaneous calls x codec kbps = total bandwidth needed)
Codec bandwidth use is bidirectional, so it is 88 up and 88 down simultaneously for a given G.711 call.
