If you are recording a call and a contact gives you personal information during the call, such as a social security number, mask that portion of the call. Doing so prevents sensitive information from becoming accessible to others if you or a supervisor records the call. Agent inserts white noise over the portions of the call that you mask.
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In the Conversation tool, click the Mask button.
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When you no longer need to mask the call, click the Masking button.
The Mask button returns and Agent no longer inserts white noise into the call recordingDigital recording of a conversation between a caller and an agent..
