The Thin Agent supervisor tool allows you to listen to agent's active calls and enter those calls as needed. When you barge in on a call, both the agent and contact can hear you.
- In Thin Agent toolbar, click the supervisor icon. A list of all your agents currently engaged in active calls appears in the Supervisor panel.
- Click a row to listen to the current call. The agent and contact cannot hear you.
- Click Barge. The agent and contact can now hear you.
- To return to only listening to the call, click Monitor.
- To stop listening to the call, click Stop Monitoring.
