Add the Omni-Channel Widget to the Salesforce Console

After you enable and set up Omni-Channel for your organization, add the Omni-Channel widget to the Salesforce console so that your agents can start receiving work. The Omni-Channel widget appears in the bottom right corner of the Salesforce console. From there, agents can change their presence status and triage their incoming work assignments.

1. Click Setup in the upper right corner.

2. In the Build menu located on the left, click Create → Apps.

3. Locate the Salesforce console app to which you want to add the Omni-Channel widget. Click Edit.

4. Locate Choose Console Components.

5. In the Available Items field, select Omni-Channel.
6. Click Add.

7. Click Save.