The locale setting in Salesforce controls how Agent for Salesforce displays numbers, currency, and dates. To modify the format of dates and numbers according to your location, you must modify the Locale setting for the user in Salesforce.
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Click Setup in the upper right corner.
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Search for Manage Users in the Quick Find/Search box, then click Users.
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Click Edit next to the user you want to modify. Do not click the Full Name.
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In Locale Settings, update the Locale field to the desired locale and click Save.
