Enable Chat Typing Indicators

Required security profile permissions: Skills Create

When enabled, chat typing indicators display a message when the contact or the agent are typing so that the recipient of the message knows that the other person is responding.

This topic explains how to enable chat typing indicators for an existing chat skill. You can also configure this setting when you initially Set Up Chat.

1. Click Manage → Contact Settings → Skills.
2. Click a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge to edit it.
3. Select the Show Agent Typing Indicator checkbox.
4. Click Done.