Enable Patron Typing Preview

Required security profile permissions: Skills Create

The Show Patron Typing Preview setting in the chat channel allows an agent to preview a contact's message before the message is actually sent, giving the agent extra time to prepare to address the contact's questions or concerns.

This topic explains how to enable this setting for an existing chat skill. You can also enable this feature when you initially Set Up Chat.

1. Click Manage → Contact Settings → Skills.

2. Click a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge to edit it.

3. Select the Show Patron Typing Preview checkbox .

4. Click Done.