Required security profile permissions: Queue Counter View
Refresh rate: 5 seconds
The Queue Counter widget shows the number of calls in queue and the longest time a contact has been waiting to speak to a contact center agent. Note that the longest wait time includes customer callbacksHolds a customer's place in queue and automatically calls the customer when they move to the front of the queue..
In this case, twelve customers are in queue, and the first caller has been waiting for 10:57 minutes.
This widget helps determine if you need to increase the number of people you are helping, or if you can take some extra time to take care of a particular customer.
