Required security profile permissions: Unavailable Statistics View
Refresh rate: On demand
The data for the Unavailable Statistics widget is generated based on the unavailable codes that are created in the platform. Unavailable codes are optional, customized reasons that agents can select in Agent for going to an unavailable stateThe availability status of an agent.. The x-axis shows the name of each state available to the agents when switching to unavailable and the y-axis shows the percentage of each state.
If you configure unavailable codes for a team, an agent assigned to that team will have to select an unavailable code before they can go to an unavailable state. When an agent selects an unavailable code, NICE inContact records the unavailable codes that agents select. This report shows the percentage of agents who selected the different unavailable codes.
