Required security profile permissions: Skills Edit
- Schedule Running of this Outbound Skill
- When you select this checkbox, your Personal Connection (PC) skill runs on a schedule. When you do not select the checkbox, your PC skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge only runs when you manually turn it on using skill control.
Schedule Settings
- Start
- Indicates the time at which the skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge automatically begins to run on the corresponding day of the week.
- End
- Indicates the time at which the skill automatically stops running on the corresponding day of the week.
- Do Not Run
- Specifies that the skill must not run automatically on the corresponding day of the week. Selecting the checkbox disables the Start and End fields for that row.
