Required security profile permissions: Skills Edit
Proactive XS settings are used to configure connection to a third-party system from which Personal Connection (PC) directly pulls calling lists.
- XS Script
- Also known as the XS main script, it is the script you want to pull numbers from the external system. It controls the request for records and processes to create prospects in the list management system.
- XS Checkin Script
- The script you want to use when you send dispositioned numbers back to the external system.
- External Outbound Skill Number
- The external system unique ID for this skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge. For example, if you are integrating with Salesforce, use the Salesforce ID for the campaignA grouping of skills used to run reports..
- XS Skill Changed Event Active
- Sends a notification to script when any changes occur so it can push the settings to the external system.
Get Contacts Event
- Active
- When selected, the connection is active and you can pull records from the external system. Users can still pull records and consume them; Active triggers the script to fire whenever the inventory hits one of the defined threshold values.
- Low Threshold of Fresh Contacts
- The number of contacts you have never called before that must remain in the Personal Connection (PC) calling list before the script attempts to pull more records from the external system.
- Low Threshold of Available Contacts
- The number of contacts who have not met the maximum attempt threshold that must remain in the PC calling list before the script attempts to pull more records from the external system.
- Low Threshold of Ready Contacts
- The number of contacts who have not met the maximum attempt threshold and are in an active time zone that must remain in the PC calling list before the script attempts to pull more records from the external system.
- Number of Contacts to Request
- The number of contacts to request from the external system when you hit the low threshold for ready or available contacts.
