Required security profile permissions Custom Reports Create
Global templates are pre-built templates that are available to all clients with access to custom reporting. They cannot be modified directly but can be copied as needed.
- iBenchmark Template_Benchmark Assessment
- This global template report works in conjunction with iBenchmark, a benchmarking assessment tool. iBenchmark is a joint offering available for customers to compare their Contact Center performance against the industry as a whole for free using iBenchmark Lite or within the your specific industry using iBenchmark Expert. If you are interested in using this tool, contact your account manager.
