Required security profile permissions: Customer Comments Report View
Report source: COR
Report refresh rate: No delay
The Customer Comments report is designed to provide a simple list view of all customer comments within the specified parameter guidelines. This list view allows the user to simply review open-ended customer comments. To run the report, first select the desired options in Report Options. Use these options to customize the report view and data that display.
When you have selected all the desired options, click Apply Options. The report provides a view of the available comments in a list view. Comments appear along with the survey result they are associate to, and the date/time in which they were received.
Customer feedback should always be welcome. This report provides an easy way of quickly seeing the comments your customers have taken the time to make. Using the commentary to improve is the benefit of using this report.
Columns
| Column | Description |
|---|---|
| ID | Customer comment numeric message ID. Click on Message ID hyperlink to see full survey detail for that case. |
| Survey Taken | Date and time the customer comment was taken. |
| Question | Survey comment question. |
| Answer | Answer to survey comment questions. |
| Overall | Customer overall satisfaction rating. |
| Resolved | Displays whether the customer inquiry was resolved. |
| Employee Name | Customer Service Representative name who handled the case. |
Report Options
| Report Options | Description |
|---|---|
| Date Range | Dates of the survey results that are to be included in the report output. |
| Select Surveys | The survey variations that are to be included in the report output. |
| Select Supervisors | The supervisors to include in the report output. Comments received for agents reporting to the selected supervisors will be displayed. |
