Required security profile permissions: Outbound Report Store Supervisor View
The purpose of the Outbound Disposition Report is to display the aggregate count of each outcome selected for each dispositionResult that the agent or system assigns to the contact when the interaction ends. type.
Use the Outbound Disposition Report to view dispositions by type for selected skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge.
Outbound Disposition is one of the Personal Connection Outbound reports available from the Outbound Report Store.
Columns
| Column | Description |
|---|---|
| Type | The classification of the dispositionResult that the agent or system assigns to the contact when the interaction ends.. |
| Outcome | The outcome of the disposition (usually the disposition name). |
| Count | The total number of outcomes for the selected disposition. |
