Required security profile permissions: Skills by Campaign View
Report source: DW
Report refresh rate: 5 minutes
The Skill by Campaign report is read-only and shows a summary of skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge, organized by campaignsA grouping of skills used to run reports.. The information that populates this report comes from the skills data entered by the customer. Campaigns do not restrict agent skill assignments, so agents may share skills from any number of campaigns.
This report is valuable to you because you can filter the read-only campaign and skill data in one location and view the results as they apply to your contact center.
