View Contact Details from the Active Contacts Report

Required security profile permissions: Active Contacts View

1. Click Reporting/Analytics → Canned Reports → Active Contacts.
2. Click Run Report.

3. In the generated report, click the Contact IDA unique numerical identifier assigned to each contact. to view details for that specific contact.

   If you click the Contact ID and you see an Error message instead of the Contact Details window, that call has ended and the contact you clicked is no longer active. To refresh the report, click Run Report.