Required security profile permissions: Security Profile Edit
Unavailable Codes
Enables users to view, edit, create, or deactivate/activate unavailable codes.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Points of Contact
Enables users to view, edit, create, or deactivate/activate points of contact.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Dispositions
Enables users to view, edit, create, or deactivate/activate dispositions.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Tags
Enables users to view, edit, create, or deactivate/activate tags.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Stations
Enables users to view, edit, create, or deactivate/activate user stations.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Station Profiles
Enables users to view, edit, create, or deactivate/activate use station profiles.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Central Scripts Access
Enables users to view, edit, or deactivate/activate existing scripts from Central.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Deactivate |
|---|---|---|---|
|
Agent |
|||
| Supervisor | |||
| Manager |
Hours of Operation
Enables users to view, edit, create, or deactivate/activate contact center hours of operation.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Chat Profiles
Enables users to view, edit, create, or deactivate/activate chat profiles.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
