Required security profile permissions: Security Profile Edit
Hide Agent Presence
Hides agent presence from the address book.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Hide |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Hide Agent Identity Information
Hides the agent name and ID from all reports that offer performance-related metrics.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Hide |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Hide Agent Information Caller ID
Hides the agent caller ID from all reports that offer performance-related metrics.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Hide |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Hide Agent Information Phone Number
Hides the agent phone number from all reports that offer performance-related metrics.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Hide |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Skype for Business
Enables MAX agents who have Skype for Business installed to see Skype for Business users in the MAX address book together with their status. MAX users can also dial Skype for Business users from the MAX address book.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
