Required security profile permissions: Security Profile Edit
Manage QA Forms
Enables users to view, edit, create, or deactivate QA forms to evaluate agent calls.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Create | Deactivate |
|---|---|---|---|---|
|
Agent |
||||
| Supervisor | ||||
| Manager |
Score Recordings
Enables users to score agent call recordingsDigital recording of a conversation between a caller and an agent..
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
