Required security profile permissions: Security Profile Edit
This tab is only available when your environment is NICE inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine the power users with the security profile have over .
Schedule Bidding
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Vacation Bidding
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Agents
Enables users to:
- View — View and filter the table of agents on the Manage Agents page and to see the Bidding → Agents link in the WFMv2 Workstation menu.
- Edit — View and filter the table of agents on the Manage Agents page.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Segment Bidding
Enables users to manage and create new bid segment period and to see the Bidding → Service Profiles link in the WFMv2 Workstation menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
