Required security profile permissions: Security Profile Edit
This tab is only available when your environment is NICE inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over the specified components.
Stream Data
Enables users to:
- View — View the Manage → Stream Data menu option and graph data associated with streams and contact groups.
- Edit — to edit data associated with streams and contact groups.
- Upload — See the Operations → Upload Stream Data menu option and upload data associated with streams that are not integrated directly with NICE inContact WFMv2, such as chat or email streams or historical data from a non-supported ACD (automatic call distribution)Automated Call (or Contact) Distribution; system that recognizes, routes, and connects contacts to available agents based on skill and priority..
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Upload |
|---|---|---|---|
|
Agent |
|||
| Supervisor | |||
| Manager |
Detect Outliers
Enables users to .
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Special Event Data
Enables users to:
- View — View existing special event.
- Edit — Edit existing special events.
- Create — Create new special events.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Exceptions
Enables users to:
- View — View existing exceptions.
- Edit — Create new exceptions or modify or delete existing ones.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Shrinkage Profiles
Enables users to:
- View — View shrinkage profiles.
- Edit — Edit or delete existing shrinkage profiles.
- Upload — Upload new shrinkage profiles.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Upload |
|---|---|---|---|
|
Agent |
|||
| Supervisor | |||
| Manager |
