Required security profile permissions: Security Profile Edit
This tab is only available when your environment is NICE inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over operations performance reporting.
Published Packages
Enables users to:
- View — View the Manage Published Packages page and to see the Operations → Published Packages link in the WFMv2 Portal menu.
- Edit — Modify your published packages.
- Edit Others — Modify published packages created by other users.
- Transfer — Transfer your published packages.
- Transfer Others — Transfer published packages created by other users.
- Make Official — Select and clear the Official checkbox for published packages in the Manage Published Packages page.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit | Edit Others | Transfer | Transfer Others | Make Official |
|---|---|---|---|---|---|---|
|
Agent |
||||||
| Supervisor | ||||||
| Manager |
Manage Tags
Enables users to create new tags and manage and delete existing tags in the Manage Tags page and to see the Operations → Manage Tags link in the WFMv2 Portal menu.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Edit |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
Schedules
Enables users to upload new schedules on the Upload Schedules page and to see the Operations → Upload Schedules link in the WFMv2 Portal menu..
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | Upload |
|---|---|
|
Agent |
|
| Supervisor | |
| Manager |
