Required security profile permissions: Security Profile Edit
This tab is only available when your environment is NICE inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over the specified components.
Application Settings
Enables users to:
- View — View the application settings and to see the System → New Schedule Run link in the WFMv2 Portal menu.
- Edit — Modify the application settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Fiscal Calendar
Enables users to:
- View — View the fiscal calendar settings and to see the System → Fiscal Calendar link in the WFMv2 Portal menu.
- Edit — Modify the fiscal calendar settings.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
