Required security profile permissions: Security Profile Edit
This tab is only available when your environment is NICE inContact WFO-enabled. When you create a new security profile, or modify an existing security profile, you can determine what kind of control users have over the specified components.
Tours
Enables users to:
- View — View the existing tour groups in the Manage Tour Groups page and to see the Tour Groups → Tour Groups link in the WFMv2 Portal menu.
- Edit — Modify and delete existing tour groups and create new ones.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
Shifts
Enables users to:
- View — View the existing shift templates in the Manage Shift Templates page and to see the Tour Groups → Shift Templates link in the WFMv2 Portal menu.
- Edit — Modify and delete existing shift templates and create new ones.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
| Security Profile | View | Edit |
|---|---|---|
|
Agent |
||
| Supervisor | ||
| Manager |
