Required security profile permissions: Teams View
When you create a team, you can select unavailable codes to assign to the team. Users assigned to that team then have the selected unavailable codes available to them as unavailable agent states in Agent.
Columns
- ID
- The unique, numeric ID of the unavailable code assigned on creation.
- Name
- The unique, descriptive name of the unavailable code.
- After Contact Work
- Specifies whether the unavailable code is meant for after call work. Possible values are Yes or No.
Buttons
Assigned Unavailable Codes
- Remove from Team
- Removes the selected unavailable codes from the team.
- Remove All
- Removes all unavailable codes from the team.
Add Unavailable Code
- Add to Team
- Adds the selected unavailable codes to the team.
- Add All
- Adds all unavailable codes to the team.
