Voicemail Overview

Voicemail skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge allow contacts to leave messages for agents to review and call back when they're available. You can associate the voicemail script with an inbound voice skill so contacts can leave a voicemail if no agent with the inbound voice skill is available. You must have Studio installed so that you can create a voicemail script. You can optionally configure dispositionsResult that the agent or system assigns to the contact when the interaction ends. and tagging for your voicemail skill.