The NICE inContact ECHO software suite utilizes industry standard protocols and ports. The ECHO software suite needs access to the following server IP addresses on any client workstation configurations or firewall policies.
Open Port Requests are based on which cluster the client is residing. NG clusters have their own set of ports. European clusters have their own set of ports. The cluster the client is on will determine which document/ports they need to utilize.
| Server IP Address | TCP Ports |
|---|---|
| 207.166.8 5 .0/24 | 80, 443 |
| 207.166.8 6 . 0/24 | 80, 443 |
| 207.166.9 1 .0/24 | 80, 443 |
| 207.166. 9 2.0/24 | 80, 443 |
| 207.166.9 4. 0 /24 | 80, 443 |
| 207.166.9 5 .0/24 | 80, 443 |
| 207.166.1 0 9.0/24 | 80, 443 |
| 216.20.244.0/24 (EMEA) | 80, 443 |
| **Dynamic Address (Australia) | 80, 443 |
These subnets, aside from the ones labeled separately, represent NICE inContact sites in Los Angeles, California and Dallas, Texas. All equipment within these IP ranges belongs to NICE inContact.
If implementing a FTP or secure FTP to upload or download files or surveys the following portsWhere information transfers, over a network, between a computer and a server. are also used:
20, 21, 22, 25
Finally, it would be a good idea to unblock any emails from NICE inContact xxx@inContact.com
(i.e. passwords@inContact.com or NGAgentEventLog@inContact.com) so that these important emails do not get caught in your spam filter.
