An Omnichannel Session is not completed until all interactions are individually completed. That includes any post-contact work that might need to be done for each individual interaction.
If one or more of the interactions in an Omnichannel Session require a disposition, it must be done within the Omnichannel Session itself.
The following image demonstrates an agent in an Omnichannel Session using the chat, email, and voice channels for the same contact. In this example, the chat and phone skills require a disposition, but the email skill does not. If the email skill required a disposition, it would have a disposition checkbox just like the chat interaction.
To disposition the phone call:
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Click Add Dis in the Phone Bar.
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Select a disposition and then click Save.
To disposition the chat:
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Click the disposition checkbox at the bottom of the chat interface.
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Select a disposition and then click Save.
