Select Your CXone Softphone View

1. Click View.
2. Select each of the three display options that you want to be available in your instance of CXone Softphone from the following:
   • Show Dialpad — Makes the dialpad viewable when the dialpad icon is selected in CXone Softphone. You do not need this enabled because you cannot dial calls from CXone Softphone. You must dial all calls from MAX.
   • Show Contacts — Makes the contact list viewable when the contacts icon is selected in CXone Softphone. The contact list is for reference only in CXone Softphone since you can only initiate calls from MAX.
   • Show Call History — Makes the call history list viewable when the call history icon is selected in CXone Softphone. The call history list is for reference only in CXone Softphone since you can only initiate calls from MAX.

   A checkmark indicates selection. Click an option again to disable it from your view.