Dial a Call

1. Click New in the bottom left corner.

2. Type the number of the contact you want to call or use the address book to select a contact. When done, click Call.

   If you have multiple manual outbound skillsClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge assigned to you, you must choose one to place the call.

3. When you are finished with the call, click Hang Up before disconnecting the agent leg or hanging up your phone. Otherwise, the contact remains connected and returns to the queue.