You can put a call on hold while you do other things. The contact typically hears music or a recorded message from your company while they are on hold.
While a contact is on hold, you cannot mask the contact, record the call, or hang up.
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In the voice workspace, click Hold. The Hold button and the Glance active contact turn red, and a Hold timer appears to let you know the contact is on hold.
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To resume the call, click Hold again.
