If your administrator configured screen pops, you can see information about a contact with whom you are communicating or are about to communicate when the conversation begins. This screen appears in either a new window or a panel. Typically a screen pop appears in a single Contact Information tab with general contact information. This topic describes the fields you see in that tab.
Contact Information
- Contact
- The name of the contact.
- Dialed Number
- The phone number dialed for this contact attempt.
- Contact ID
- The unique system ID assigned to the contact.
System Data Definitions
- External ID
- The unique ID assigned to the contact by your administrator.
- Zip
- The zip code where the contact lives.
- Last Name
- The contact's last name.
- First Name
- The contact's first name.
- Phone Number
- The contact's phone number.
Custom Data Definitions
The information in the Custom Data Definitions section is custom information that your administrator configured.
