Transfer a Voicemail

1. In the voicemail workspace, click Launch, then Transfer.

   The voicemail does not need to be paused or stopped before transferring, but it cannot be transferred while on hold.

2. Type the name of the agent, team, or skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge you want to transfer the chat to, or use the address book to drill down to a specific entry.

3. Hover over the address book entry and click Transfer. The voicemail is immediately transferred to that location and is removed from your interface.