Supported Operating Systems
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| Windows 7 | Windows 8 1 | Windows 10 | OS X 2 | iOS 2 | Notes: | |
| Central |
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Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting. |
| Direct Data Access |
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Direct Data Access requires MS Excel 2013 Professional Plus or later. |
| Thin Agent |
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| Power Agent |
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Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensurePower Agentfunctions properly. |
| MAX |
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| MAX Integrated Softphone |
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| NICE inContact Agent for Salesforce |
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| Agent for Salesforce Integrated Softphone |
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| NICE inContact Agent for Oracle Service Cloud |
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| CXone Softphone |
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| Studio |
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Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensureStudio functions properly. |
| DB Connector |
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| ECHO |
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| Customer Chat Interface |
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| NICE inContact Advanced Chat and Co-browse |
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| NICE inContact WFO |
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| NICE inContact WFO Screen Recording Client |
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| NICE inContact WFM v2 |
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| NICE WFM Rich Client 3 |
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| NICE WFM Web |
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| NICE QM Web4 |
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Requires .NET Framework 3.5 SP1 and 4.6+ and Windows Media Player version 9+. |
| NICE QM Screen Recording Client |
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| Interaction Analytics Pro |
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| Supervisor |
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Citrix/VMWare /Microsoft |
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Refer to NICE inContact's Desktop Virtualization Policy for support information |
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1 Windows 8/8.1 - Desktop mode only. 2 Current and most recent previous version. 3 Windows 64-bit Versions. 4 Screen Agent disables the Desktop Composition mode within Windows 7/Vista, causing display themes to change and the screen to flicker. |
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Supported Server Operating Systems
Windows Server Operating Systems
NICE inContact supports Windows Server 2012 and later. Servers are most commonly used with the NICE inContact software for DB Connector for database access, API integration with ACD APIs, and automated FTP functions.
*This does not currently apply to WFM Enterprise.
Linux and other Operating systems
For customers using other operating systems such as Linux or Unix for servers, we have provided recommendations for the three most common Linux operating systems.
- Red Hat Enterprise Linux – RHEL 6.5 and later
- CentOS – Version 6.5 and later
- SUSE Linux Enterprise – Version 12 and later
However, there are a large number of other variants. The general guideline is to make sure that any version of operating system used can support the newer stronger encryption protocols and TLS 1.1 and 1.2. The use of any deprecated operating system will not be able to support the newer stronger encryption standards.
Supported Internet Browsers
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| IE11* | MS Edge | Chrome** | Firefox** | Safari | Requirements: | Notes: | ||||
| Central |
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Central includes Administration, FileServer, Data Download, Curl, and Custom Reporting. | |
| Thin Agent |
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| Power Agent |
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Supports .NET Framework 4.6.1. Upgrade from .NET Framework 4.5.x to ensure Power Agent functions properly. |
| MAX |
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| MAX Integrated Softphone |
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| NICE inContact Agent for Salesforce |
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| NICE inContact Agent for Salesforce Integrated Softphone |
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| NICE inContact Agent for Oracle Service Cloud |
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| NICE inContact Connector for Skype for Business |
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| ECHO |
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| inView |
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| Customer Chat Interface |
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| NICE inContact Advanced Chat and Co-browse |
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Disable blocked content protection in browser with each new browser launch. | |
| NICE inContact WFO |
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Supports Firefox ESR 38 and ESR 45 only. Microsoft Edge 38.14393.0.0 with Microsoft Edge HTML 14.14393 |
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| NICE inContact WFM v2 |
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| NICE WFM Web |
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| NICE QM Web |
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Supports Internet Explorer 8+. | |
| NICE QM Screen Recording Client |
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| Interaction Analytics Pro |
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| Supervisor |
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Citrix/VMWare/ Microsoft |
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Refer to NICE inContact's Desktop Virtualization Policy for support information. | ||||
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* Compatibility or emulation mode for older browser versions in IE11 is not supported. ** Chrome and Firefox are continuously releasing browsers. New versions may impact functionality and may require additional software updates to resolve. Because of this, the supported browsers are subject to change. |
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