Supported Languages

Platform User Interface Languages

The user interface is available in the languages indicated in this table.


	English	Chinese	French	German	Italian	Japanese	Korean	Portuguese	Russian	Spanish
Central (including Reporting)
Thin Agent
Power Agent
MAX
Agent for Salesforce

Any product not represented in this table is only available in English.

Customer Chat Interface Languages

Customer Chat Interface is available in the languages indicated in this table.

Arabic (ar-EG)
Arabic (ar-SA)
Bulgarian (BG)
Simplified Chinese (zh-Hans)
Traditional Chinese (zh-Hant)
Croatian (HR)
Danish (DA)
Dutch (NL)
English (EN)
French (FR)
French-Canadian (fr-CA)
German (DE)
Greek (EL)

Indonesian (ID)
Italian (IT)
Japanese (JA)
Korean (KO)
Norwegian (NO)
Polish (PL)
Portuguese (PT)
Romanian (RO)
Russian (RU)
Spanish (ES)
Swedish (SV)
Turkish (TR)

IVR Language Support

The following table shows the primary international languages supported for IVR and TTS (text-to-speech) voices, and for ASR (advanced speech recognition). Supported languages may differ based on the country in which your NICE inContact CXone system is deployed. In addition, many languages offer a choice of multiple voice types and genders. NICE inContact can assist you with configuring English ASR and TTS systems. Contact your account manager for details.

TTS (text-to-speech) is limited to 300 characters including spaces.

ASR	TTS
English - US English - UK Spanish - Latin American Spanish - European Italian French German English - Australian (Australian deployments only)	English - US English - UK Spanish - Latin American Spanish - European Italian French German Swedish (European deployments only) English - Australian (Australian deployments only)