Fall 2018 Known Issues
API
- If a contact sits for more than a day, pulling a custom report using an API creates a data discrepancy. (ID IC-35979)
Central
- In Central (blue), users assigned a security profile with data restrictions are unable to use navigation. (ID IC-72900)
MAX
- In Central (blue), using Internet Explorer 11 (IE11) to launch MAX opens to a blank page. (ID IC-72727)
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Forwarded emails do not always include the attachments. (ID IC-71331)
- Agents are intermittently unable to respond in chats. (ID IC-71297)
- When forwarding email contacts, occasionally they are marked as discarded, despite having been forwarded. Any attachments originally attached to the message are discarded even though the message actually gets forwarded to the correct recipient. (ID IC-36125)
Personal Connection
- Outbound dialer calls are sporadically being dispositioned as Error instead of allowing agents to add a disposition. (ID IC-71192)
- An agent handling an outbound call will not become available in the queue until the interaction ends even if they transfer that contact to another agent. (ID IC-72112)
Reporting
- Accessing SFTP using the SFTP Account tab in custom reporting produces a connection error. (ID IC-72885)
- The disk usage report measures the volume of FTP data at zero even when there is disk usage. (ID IC-72798)
- A timeout error occurs when a scheduled custom report attempts to pull more lines of data than an Excel (.xls) sheet can display. (ID IC-71858)
- When clicking on Agent Zoom and forcing an agent to log out, the confirmation pop-up displays under the Agent Zoom window (ID IC-71463)
- Compressed Windows Media Audio (.wma) files must be retrieved as a download before they can be played. The Playback by Phone option is no longer available for this file type. (ID IC-38950)
Studio
- A LOGCALL action positioned at the beginning of a script with While On IVR or On Hold set to Record Both Contact and Non-contact Audio does not include the IVR portions of the call. (ID IC-71493)
Supervisor
- When viewing the agent list in Supervisor, individual agents sometimes show as on Break even when they are handling a contact. (ID IC-72226)
- Security profile restrictions are blocking users from removing skills even if they have the correct permissions set. (ID IC-60921)
WFI
- If there are more than fifty active WFI rules, users cannot create new rules or modify existing rules. (ID IC-72521)
- When deactivating and reactivating a WFI rule that runs once a day, the rule can possibly run multiple times in a single day. (ID IC-72180)
