Use Agent Reports

1. Select Agent Reports (indicated by a bar graph icon).

   The overview dashboard loads to display your overall Performance and Productivity statistics for the current day. This dash does not include your team's performance and productivity.
   

2. To view more detailed performance information, click anywhere in the performance statistics window. You can now view your stats compared to your team's. Select Today, Yesterday, or Last 7 to view different time periods for a more varied look at your performance.

3. To return to the previous dashboard, click X.
   
4. .Click anywhere in the productivity statistics window to view the Productivity dash. You can now view your productivity, or time spent in the Working stateThe availability status of an agent., compared to your team's. Select Today, Yesterday, or Last 7 to view different time periods for a more varied look at your productivity.