Edit a Commitment

1. Click Commitment Manager (indicated by a thumbtack icon).

2. Select Me to view your commitments or Skill to view commitments assigned to askillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge queue.

3. Select the commitment you want to edit.

4. Click Edit.

5. Edit the contact information, date, time, notes, and skill assignment.

6. When you are satisfied with your edits, click Submit.