Transfer a Chat

1. Click the chat control panel of the chat you want to transfer. This makes the chat Active and pauses the others.

2. Hover your cursor over the arrow in the colored part of the chat control panel and then click Transfer (indicated by an arrow icon) to bring up the Skill List.

3. Choose askillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge to handle the chat.

4. Click Yes to complete the transfer. The chat is removed from your console and an agent with the skill you chose receives a confirmation window for it. When a new agent accepts the chat, all messages from your original chat with the contact appear in that agent's chat window.