Use Quick Replies in a Chat

Use quick replies in Agent for Salesforce to send fast, generic responses to customers during an email or chat exchange.

1. Click Quick Replies (indicated by a pencil and paper icon).

2. Select the appropriate quick reply from the drop-down list.

3. If prompted, replace variables with specific information.

4. When the quick reply appears in your chat message, modify it if necessary.

5. Click Send.