The email parking feature allows you to park one or more inbound email contacts to handle other contacts, without affecting your post-contact work time, such as ACW (after call work)After Call (or Contact) Work; state that allows an agent to complete work requirements after finishing an interaction.. While on another contact, you can preview your list of parked emails, and may choose to unpark one, or many. Unparked contacts return to your personal queue for redelivery upon completion of an active contact.
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Within the active email contact, click the slide-out arrow to display available email handling options.
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Click Park Email (indicated by a downward facing arrow).
Your parked email messages are viewable from the email pane by clicking Inbox.
