A call that is on hold cannot be disconnected from your Agent for Salesforce session. A contact cannot be placed on hold during a conference call.
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Hover your cursor over the arrow in the colored part of the call control panel and then click Hold (indicated by the pause icon).
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To resume the call, hover your cursor over the arrow in the colored part of the call control panel and then click Resume (indicated by a play icon). Notice that Disconnect is disabled while a call is on hold.
