Clicking the Record icon begins recording the call. Agent for Salesforce displays an animated equalizer to indicate you are recording the call. You cannot manually stop a recording once it has started. It records until the contact is disconnected.
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Hover your cursor over the arrow in the colored part of the call control panel and then click Record (indicated by the circle icon).
Once the recording begins, Agent for Salesforce displays an animated equalizer to indicate you are recording the call.
