Handle a Voicemail

If you are unavailable to take a call, a customer can leave you a voicemail. Agent for Salesforce delivers the voicemail as an inbound contact.

1. If you want to transfer the voicemail to another agent, click Transfer (indicated by the arrow icon) and then selecting the agent to whom you want to transfer the voicemail.
   
2. To pause the voicemail, click Pause (indicated by the pause icon) to pause the voicemail at anytime.

3. To resume the voicemail, click Resume (indicated by a play icon) to continue listening to the voicemail.

   A voicemail cannot be saved, and pausing may be necessary to take notes or review content prior to the end of the voicemail. Once it has ended, the voicemail will be deleted and cannot be retrieved.

4. Click Dial Pad (indicated by the phone icon) to initiate a call back to the customer who left the voicemail. For more information, see Voice Control Panel Interface.
   

5. When finished, click Delete (indicated by the circle and X icon).