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Triggers a script to start running. |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- Application
- Not used
- Parameters
- Use the Parameters property to pass data from one script to another, for example, if you are spawning a script and you need to get data into the spawn. Essentially, any time you spawn a script, you are passing data to it. Refer to SPAWN for more information.
Branches
- Default
- The default branch is the only branch that is available to be selected by dragging a connector from BEGIN to another action.
Phone Script Example Using BEGIN
The sample script below shows the BEGIN action as the first action, triggering a script that requests an agent. If one is not available, music will play for 30 seconds, wait for 5 seconds, play for another 30, etc. until an agent becomes available.
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Chat Script Example Using BEGIN
In another script example, shown as follows, the system sends a text message to the caller and then requests an agent.
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