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Records white noise over a portion of a recorded phone call. |
Supported Script Types
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| Phone |
Properties
- WhiteOut
- TRUE or FALSE. Set TRUE to enable masking (white noise). Set FALSE to disable white noise.
Branches
- Default
- This branch is taken when you drag a connector from BLEEPLOG to any action.
Tips and Tricks
- BLEEPLOG is not the same as masking even though they both provide white noise coverage over a portion of a recorded phone call.
Phone Script Example Using BLEEPLOG
In this example, this script runs off a RUNSUB action from the ONANSWER and ONSIGNAL logic in another script.
In this case, the first time the script runs (from the ONANSWER event), the IF action checks to see if the variable BLEEP=TRUE. Because the script has not run previously, the expression will be FALSE. So, the first step will be to set BLEEP to TRUE using the lower branch shown below. After BLEEP=TRUE, the INDICATE action turns on a button in the Agent interface for the agent who answered the call.
At the point in the call when an agent is to mask the recorded information, they click the button (custom icon) in the agent interface, created by INDICATE. When the agent clicks the custom icon, this will trigger the ONSIGNAL event in the script the contact originates from. The call will flow again into the script shown below via the RUNSUB action. This time, however, IF checks the BLEEP state, which is now set to TRUE.
As such, the ASSIGN action on the TRUE branch sets BLEEP to FALSE. The original custom icon in the interface will be turned off, a new icon will be presented, and the BLEEPLOG action will begin playing white noise over the recording. So, when the contact center agent clicks the newly displayed custom icon, the ONSIGNAL logic will run again, and the RUNSUB action will trigger this script again. This time, however, BLEEP=FALSE and the contact will once again take the bottom branch, which will this time, turn BLEEPLOG off, and the custom icon will change again to the original icon that displayed.
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