CHECKCALLSUP

Checks the call suppressionTemporarily skips a contact when using the outbound dialer. lookup table to see if the phone number is there.

Supported Script Types

Phone

Properties

DataValue
Value of the item in the lookup table for which to search.

Branches

OnFound
The OnFound branch will be taken if a data value is found in the call suppressionTemporarily skips a contact when using the outbound dialer. table and therefore the call should be suppressed.
OnNotFound
The OnNotFound branch will be taken if a data value is not found in the call suppression table and therefore the call should be made.
OnError
If there is an error with the call, this branch will be triggered.

Tips and Tricks

  • If the value exists and has not expired, then the call must be suppressed.
  • CHECKCALLSUP also passes back the Dialer Outcome/Disposition value to be used during dispositioning.