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Checks a selected phone number to see if it is included in a do not call list and follows a subsequent branch based on whether the number is found or not. |
Supported Script Types
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| Generic | Chat | Phone | Voicemail | Work Item |
Properties
- SkillNo
- Optional. The skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge ID associated with the contributing group used for the search. If you supply both the SkillNo and DncGroup, then the search result must match both.
- DncGroup
- Optional. The exact group being searched. If you supply both the SkillNo and DncGroup, then the search result must match both.
- PhoneNumber
- The exact phone number being searched. Should be supplied in the format specified in the business unitFile format associated with Microsoft Excel; may also be expressed as .xlsx.
Branches
- Default
- The script follows this branch if no conditions occur for the script to take another branch. If OnError is not set, then the script follows this branch in the event of an error.
- OnError
- The script follows this branch in the event of an error.
- OnNotOnDNC
- The script follows this branch in the event the phone number was not found on the do not call list.
- OnInvalidPhoneNumber
- The script follows this branch if the phone number is invalid, for example, if the number format is incorrect.
- OnInvalidSkillOrGroup
- The script follows this branch if the value in the SkillNo or DncGroup properties is invalid or cannot be found.
Tips and Tricks
- If you supply a skillClassification used to facilitate the delivery of contacts; assigned to agents based on abilities, specialties, and knowledge number, the system will look through all of the configured scrubbing groups. However, inbound and manual outbound skills do not have scrubbing groups - they have contributing groups only. In cases like this, the script will follow the DnoOnDNC branch.
- For inbound and manual skills, you must supply a group ID rather than a skill number.
Phone Script Example Using DNCLOOKUP
This simple call suppressionTemporarily skips a contact when using the outbound dialer. script prevents unintended dialing of phone numbers on the do not call list:
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